Orders are packed and shipped from our warehouse in Rīga within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You’ll receive a tracking link by email as soon as your parcel is on its way.

We ship to all EU countries. Delivery within Latvia usually takes 1–2 business days, the other Baltic states 2–4 days, and the rest of the EU 3–7 business days. Shipping costs are calculated at checkout, and orders over €70 ship free within the Baltics. All prices include VAT, so there are no extra customs fees within the EU.

You can return unopened, unused products in their original sealed packaging within 14 days of delivery for a full refund. For hygiene and safety reasons, we can’t accept returns of products that have been opened or had their seal broken. If your order arrives damaged, defective or incorrect, contact us within 14 days with a photo and we’ll support you.

Yes. We source all products directly from authorised Korean beauty distributors, so every item is 100% genuine. Each product comes with its original packaging and labelling, and we check expiry dates before shipping.